Our Clients

The rights of our service users are at the forefront of our philosophy of care. We seek to advance these rights in all aspects of the services we provide and to encourage our service users to exercise these rights fully.

We recognise that the need to accept help with personal or social task can be viewed as an invasion of privacy, thus we strive to retain as much privacy as possible for our service users in the following ways:

Supporting intimate situations as discreetly as possible

• Respecting personal space- gaining consent before entering areas of the home
• Guaranteeing privacy when using the telephone or opening/reading post and communications with any related health professionals/ advisors or friends.
• Ensuring the confidentiality of information that the company hold about service users.

Dignity Disabilities quickly undermine dignity, so we try to preserve respect for our service users intrinsic value in the following ways:

• Treating each service user as a special and valued individual.
• Assisting individuals in expressing themselves via appearance and their behaviour in public.
• Enabling service users in expressing themselves via specific activities, promoting uniqueness and independence.
• Delivering care in a friendly, helpful and respectful manner by caregivers whose training, experience and attitudes ensure that they are competent to carry out their duties.

Independence

Although we work with individuals whom have lost much of their independence, we regard this as all the more important to foster our service users with remaining opportunities to think and act without reference to any other person in the following ways:

• Providing as tactfully as possible, human or technical assistance when it is needed.
• Maximising the ability of our service users to retain self care for independent interaction with others and for carrying out the tasks of daily living unaided.
• Assisting service users in taking reasonable and well thought out risks via risk assessments
• Encouraging the service user to have access and contribute to their records of care.

Keeping the service user informed:

We like to ensure that our service users are aware of what is happening around them and what services we provide to them. We provide the following information to each service user:

• Provide detailed information about Field’s Care Ltd by publishing a statement of purpose and a detailed service user guide
• Give each service user a contract or a statement of terms and conditions specifying the details of the relationship
• Ensuring that every service user has their needs assessed by our expert risk assessors before a decision about care is met. A copy of this assessment is given to the service user.

Health and Personal Care

In pursuit of the best possible care we provide the following:

• Regular updates for service user plans via home visits and reassessments
• Coordinate and communicate fully with other health professionals to provide continuity of care
• Taking steps to safeguard service user’s privacy and dignity in all aspects of the delivery of care.
• Assisting in the maintaining the preferred life style of each and every service user that satisfies their social, cultural, religious and recreational interests and needs.
• Aid service users to exercise choice and control over their lives

Complaints and Protection

Despite our efforts to provide a high quality and secure service, we know that service users may become dissatisfied from time to time and may even be suffering abuse inside or outside their homes. To tackle such problems we do the following steps:

• Follow the complaints procedure
• Take all necessary action to protect the service users legal rights
• Make all possible efforts in protecting the service user from every sort of abuse from the possible abusers